Terms of Use

Last Updated: May 25, 2026

Welcome to the official online store of PawVeltMuse. This website, including all related digital services, content, and shopping functions, is operated and managed by HONGKONG WAKALALA LIMITED.

These Terms of Use establish the rules and conditions governing your access to and use of our website. By visiting, browsing, or interacting with our platform, you agree to comply with these terms.

Please note that all purchases made through our store, including products from our Interactive Play Collection, Fun Feeding Collection, and Playtime Collection, are also subject to our separate Terms of Purchase.

If you do not agree with any part of these terms, please discontinue using our website immediately.

1. Accuracy of Customer Information

When using the PawVeltMuse website, you confirm that all information submitted by you, including personal details, contact information, and payment-related information, is accurate, complete, and current.

You are responsible for maintaining and updating your information whenever changes occur to ensure successful communication, payment processing, and order fulfillment.

PawVeltMuse is not responsible for issues caused by incorrect or outdated information provided by customers.

2. Privacy Protection & Information Management

Protecting customer privacy is an important responsibility of PawVeltMuse.

The collection, storage, processing, and usage of personal information are conducted according to our Privacy Policy and applicable privacy regulations.

By accessing our website, placing an order, or contacting our customer support team, you acknowledge and agree that your information may be processed for purposes including:

  • Order management
  • Payment verification
  • Shipping coordination
  • Customer assistance
  • Website security improvement

We may update our privacy practices when necessary. Continued use of our services after updates indicates your acceptance of the revised policies.

3. Intellectual Property Rights & Website Usage License

All materials displayed on the PawVeltMuse platform, including but not limited to:

  • Product images
  • Brand logos
  • Website design
  • Text content
  • Graphics
  • Software elements
  • Marketing materials

are owned by or licensed to HONGKONG WAKALALA LIMITED and are protected under applicable copyright, trademark, and intellectual property laws.

PawVeltMuse grants visitors a limited, temporary, non-exclusive, and non-transferable permission to access the website solely for personal shopping purposes.

The following activities are strictly prohibited:

  • Copying, reproducing, or commercially using website materials without authorization.
  • Replicating, mirroring, or framing our website structure.
  • Uploading harmful software, viruses, or malicious code.
  • Using automated systems, crawlers, bots, or scraping tools to collect website information.
  • Conducting activities that negatively impact website performance or security.

PawVeltMuse reserves the right to restrict access, suspend accounts, or take appropriate action against users who violate these requirements.

4. Customer Reviews & Submitted Content

Customers may choose to submit reviews, comments, images, videos, or other materials related to our products.

By submitting content to PawVeltMuse, you confirm that:

  • The information provided is truthful and lawful.
  • The content does not violate any third-party rights.
  • The content does not contain misleading, harmful, offensive, or fraudulent information.

Submitting false identity information or using unauthorized email addresses is prohibited.

By providing content to our website, you grant PawVeltMuse a worldwide, royalty-free, perpetual, and non-exclusive right to use, reproduce, modify, display, distribute, and promote such content through our website, advertisements, and marketing channels.

5. Third-Party Websites & External Links

Our website may occasionally include links to third-party websites, applications, or services for convenience purposes.

PawVeltMuse does not control or manage these external platforms and assumes no responsibility for:

  • Their content
  • Privacy practices
  • Security standards
  • Business operations

Accessing third-party websites through external links is performed at your own discretion and risk.

6. Disclaimer of Warranties

To the maximum extent permitted by applicable law, PawVeltMuse provides this website and all related services on an “as available” and “as is” basis.

We do not guarantee that:

  • The website will always operate without interruption.
  • The platform will be completely free from technical issues.
  • All information will always remain error-free.
  • The website will be free from security risks.

PawVeltMuse disclaims all warranties, whether express or implied, including warranties regarding merchantability, reliability, or suitability for a specific purpose.

7. Limitation of Liability

By using our website, you acknowledge that certain risks may exist when accessing online services.

To the fullest extent permitted by law, HONGKONG WAKALALA LIMITED, its representatives, partners, suppliers, and service providers shall not be responsible for any indirect, incidental, special, or consequential damages resulting from:

  • Website interruptions or technical failures.
  • Purchase or use of PawVeltMuse products.
  • Unauthorized access to personal information.
  • Internet connection problems or communication failures.

Any legal claim related to your use of this website must be submitted within one (1) year from the date the issue occurred.

8. Customer Indemnification

You agree to protect and hold harmless HONGKONG WAKALALA LIMITED and PawVeltMuse from any claims, damages, losses, expenses, penalties, or legal costs resulting from:

  • Your violation of these Terms of Use.
  • Illegal activities.
  • Misuse of our website.
  • Infringement of third-party rights.

9. Electronic Communications

By visiting our website or contacting our customer service team, you agree to receive electronic communications from PawVeltMuse.

You acknowledge that emails, digital notices, confirmations, and online communications satisfy legal requirements for written communication where applicable.

10. Copyright & Intellectual Property Complaints

PawVeltMuse respects intellectual property rights.

If you believe that your copyrighted material has been used improperly on our website, please submit a formal complaint containing:

  • Your physical or electronic signature.
  • Identification of the copyrighted material involved.
  • The specific website location or URL where the content appears.
  • Your contact information.
  • A statement confirming that the use is unauthorized by the copyright owner.

Please send copyright-related notices to:

Email: support@pawveltmuse.com

11. Force Majeure Events

PawVeltMuse shall not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such events may include:

  • Natural disasters
  • Public health emergencies
  • Government restrictions
  • Labor disputes
  • Transportation interruptions
  • Global supply chain disruptions

During such situations, we will make reasonable efforts to continue providing services.

12. Transfer of Risk

Once purchased products have been transferred to the designated shipping carrier, responsibility for transportation risks, including potential loss or damage during transit, transfers to the customer according to applicable shipping procedures.

13. Governing Law & Legal Jurisdiction

These Terms of Use and all related transactions conducted through PawVeltMuse shall be governed and interpreted according to the applicable laws of the Hong Kong Special Administrative Region.

Any dispute, claim, or legal matter related to your use of this website shall be handled through the appropriate courts located in Hong Kong.

14. Severability & Assignment

If any section of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to remain effective.

Customers may not transfer their rights or obligations under these terms without prior written authorization from PawVeltMuse.

We reserve the right to transfer or assign these terms when necessary for business operations.

15. Entire Agreement

These Terms of Use represent the complete agreement between you and PawVeltMuse regarding website usage.

They replace any previous discussions, communications, agreements, or representations relating to your use of our platform.

16. Corporate Information & Contact Details

For questions regarding these Terms of Use, please contact our support team:

Brand Name: PawVeltMuse

Company Name: HONGKONG WAKALALA LIMITED

Registered Address:
ROOM 702, KOWLOON BUILDING,
555 NATHAN ROAD, YAU MA TEI,
HONG KONG

Customer Support Email:
support@pawveltmuse.com

Customer Service Phone:
+1 (918) 395-6948