Privacy Notice

Last Updated: May 25,

At PawVeltMuse, operated by HONGKONG WAKALALA LIMITED, protecting your personal information and respecting your privacy are fundamental principles of our business. This Priv

Our online store provides carefully selected pet products across collections including Interactive Play, Fun. We are committed to maintaining a secure, transparent, and trustwort

1. Information We Collect

Personal Information Provided by You

When you place an order, register an acco

  • Full name
  • Shipping addres
  • Email address
  • Telephone number
  • Order detai

This information allows us to process transactions, arrang

Payment Information

All payment transactions are completed thr

PawVeltMuse does not store co

Automatically Collected Information

When you browse our

  • IP address
  • Browser type
  • Device information
  • Website activity
  • Pages viewed and interactio

This information helps us improve websi

2. How We Use

The information collected by PawVeltMuse is used on order

Order P

We use your information to:

  • Confirm and p
  • Complete payment transactions
  • Arrange shipment of your pet
  • Provide tracking updates and delivery notifications

Website Improvement

Custome

  • Improve website design and functio
  • Enhance product recommendations
  • Optimize your overall shopping

Customer Communication

We may use your contact information to provide:

  • Order confirmations
  • Shipping notifications
  • Customer service responses
  • Promotional information when you have chosen to receive marketing communications

Security Protection

We use collected information to:

  • Detect suspicious transactions
  • Prevent fraudulent activities
  • Protect the security and reliability of our online store

3. Information Security Measures

PawVeltMuse applies appropriate security practices to protect customer information.

Data Encryption

Sensitive information transmitted through our website is protected using Secure Socket Layer (SSL) encryption technology.

Limited Data Access

Customer information is accessible only to authorized employees and service providers who are required to maintain confidentiality obligations.

Payment Security

We cooperate with payment providers that follow applicable Payment Card Industry Data Security Standards (PCI-DSS) to ensure secure payment processing.

4. Third-Party Services and Advertising Partners

PawVeltMuse does not sell customers' personal information for financial compensation.

However, we may share limited information with trusted third-party providers who support our business operations, including:

  • Website analytics
  • Advertising services
  • Payment processing
  • Marketing performance measurement
  • Website functionality improvement

These partners manage information according to their own privacy policies.

Advertising and Analytics Providers

AppLovin

Used for advertising optimization, personalized marketing activities, and conversion tracking.

Privacy Policy:
https://legal.applovin.com/privacy

Meta Platforms

Used for social media integration, advertising analysis, and audience insights.

Privacy Policy:
https://www.facebook.com/privacy/policy

Google Services

Used for website analytics, performance measurement, and search optimization.

Privacy Policy:
https://policies.google.com/privacy

5. Cookie Usage

Our website uses first-party and third-party cookies to improve website functionality and provide a better shopping experience.

Cookies may help us:

  • Maintain items saved in your shopping cart
  • Analyze website traffic and customer interactions
  • Understand browsing preferences
  • Provide more relevant advertising through partners such as AppLovin

Cookie Management

You may choose to disable or manage cookies through your browser settings.

Please note that restricting cookies may affect certain website features and reduce functionality during your shopping experience.

6. Children’s Privacy Protection (COPPA)

PawVeltMuse provides products intended for general consumers and does not knowingly collect personal information from children under 13 years old.

If we discover that personal information from a child under the age of 13 has been submitted unintentionally, we will take immediate action to remove such information from our records.

7. California Online Privacy Protection Act (CalOPPA)

In accordance with California privacy regulations:

  • Customers may browse our website without submitting personal information before making a purchase.
  • A link to this Privacy Notice is permanently available in the footer of our website.
  • Our website respects applicable browser “Do Not Track” preferences where required by law.

8. European Privacy Rights (GDPR)

For customers located in the European Economic Area (EEA), PawVeltMuse respects the rights provided under the General Data Protection Regulation (GDPR).

You may request:

  • Access to your personal information
  • Correction of inaccurate data
  • Removal of personal information where legally applicable

To submit a privacy request, please contact:

Email: support@pawveltmuse.com

9. California Consumer Privacy Act (CCPA/CPRA)

California residents may have specific rights regarding their personal information.

Right to Know

You may request details regarding:

  • The categories of personal information collected
  • The purposes for collecting information
  • How collected information is used

Right to Opt-Out

Although PawVeltMuse does not sell personal information for monetary purposes, certain information-sharing activities with advertising partners may be considered “selling” or “sharing” under California privacy laws.

You may request to opt out of applicable data-sharing practices.

10. Data Security Incident Notification

Although PawVeltMuse maintains strict security standards, unexpected cybersecurity incidents may occur.

If a data breach happens:

  • Affected customers will receive notification by email within 7 business days when required by applicable regulations.
  • A public notice may be posted on our official website regarding the incident.

11. Email Communications and CAN-SPAM Compliance

We respect your communication preferences and follow responsible email marketing practices.

Our marketing emails:

  • Use truthful and clear subject lines
  • Clearly identify promotional messages
  • Include a simple unsubscribe option

Unsubscribe requests will be processed promptly, and customers will be removed from future promotional mailing lists.

12. Corporate Contact Information

If you have questions, concerns, or requests regarding this Privacy Notice or our data handling practices, please contact our support team:

Brand Name: PawVeltMuse

Corporate Entity: HONGKONG WAKALALA LIMITED

Registered Address:
ROOM 702, KOWLOON BUILDING,
555 NATHAN ROAD, YAU MA TEI,
HONG KONG

Official Email:
support@pawveltmuse.com

Customer Service Phone:
+1 (918) 395-6948